Online service rejected · Microtronik Autohex II and Hexprog forum

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lamba
51.4% (Neutral)
Newbie Topic Starter

2026-03-10T13:16:53Z

I created a request to the online service regarding disabling the lambda sensor and sap, DTC: 002EF4, but the request was rejected. Action: Contact MTK. There is no online service option in the ticket creation process. Why was it rejected? Where should I contact with questions about the online service? Perhaps you should add a line in the ticket creation process? Can anyone explain the reason for the rejection?
Thank you.

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Autohex_II_BMW
100% (Exalted)
Advanced Member

2026-03-14T08:48:27Z

Please contact our team by creating a ticket at www.hexprog.com .
Online services may be rejected for several reasons, and our technical team will review your case and provide the exact reason through the support ticket.