I've heard this happens when CAS encrypted - so Autohex identified incorrectly CAS as a non-updated - 
Should I go to Indiv Coding to update CAS 1st ?    So Autohex correctly asks to downgrade 
But what to do if no working key in this case - 
many thinks
PS I have pic of CAS software version if you require that info
                      Edited by user
                       
2021-07-21T07:34:49Z
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Reason: Not specified