Usually this problem comes if you have a USB driver (for another tool) that conflict with Autohex USB driver, so here are some advices they will solve your issue for sure:
- Uninstall Autohex completly from the laptop
- Uninstall any tool software that may use a USB driver.
- Install Autohex II (a new one, you better to download it from microtronik website)
If this did not help, I would suggest to install a fresh windows and try again.
If still did not work, I would recommend to change the laptop itself (same what Findlaybum has recommended).
Now, if Autohex works fine, you start installing the other software you have uninstalled, and every time you finish installation, you check if Autohex hardware still recognized.
Edited by user
2019-05-25T22:13:35Z
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Reason: Not specified