Cannot communicate with Interface · Microtronik Autohex II and Hexprog forum

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Mati
60.8% (Friendly)
Newbie Topic Starter

2018-12-17T10:02:46Z

Hi,

I downloaded software for HexProg (Windows 7 64bit)
Please check my error.
hp_error.png You have insufficient rights to see the content.

Any idea?

regards,
Mati

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Admin
100% (Exalted)
Administration

2018-12-17T10:56:12Z

Please check with support on Skype, they will need teamviewer to check your USB driver

Mati
60.8% (Friendly)
Newbie Topic Starter

2018-12-17T13:48:03Z

If you have any problem like me. Then contact support, they know what to do.
This is a problem with drivers instalation.
Everything works, thanks.

And let me say it again ... this is the best support!

regards,
Mati

Edited by user 2018-12-17T14:01:20Z | Reason: Not specified

useyourbrains
88.4% (Honored)
Advanced Member

2018-12-17T15:05:32Z

First connect interface, after then install software, for me works like that.

krzysiek80r
52.2% (Neutral)
Newbie

2019-01-12T17:00:11Z

Hexprog install,

Admin
100% (Exalted)
Administration

2019-01-12T23:23:07Z

Please contact support support on Skype, they will fix it by teamviewer.
This issue may appear in Win7 only.

e46M3dave
100% (Exalted)
Advanced Member

2019-01-15T01:26:09Z

Agreed; this is driver not installed properly. Uninstall software and driver. Reboot windows and press f8. Select install driver without signature and then install HexTag software without HexTag usb connected. Then after software install connect usb to install driver. After install reboot and then try to launch program and perform software update. Takes a few tries but works.