Yesterday I myself spent with you more than 1 hour on team viewer. explained to you step by step what you should do, and fixed your problem in CAS.
Last week I did my best to explain to you that installing Autohex II problem is coming from your laptop, You did not believe me until the second time on teamviewer.
You are not bothering yourself to just discover what functions are available, you don't read the information from Autohex (Ecu in programming mode, or No program in flash status).
Try to figure out your problem other than waiting us to do the job on behalf of you.
We will respond ONLY if we believe there is a problem from our side. Please keep in mind, technical support is to support, NOT to DO ON BEHALF.